Managing your Instagantt subscription is straightforward, but it’s important to note that you can only manage a subscription if your account has an active subscription. This guide will explain how to access subscription settings, manage licenses, update billing, and download invoices.
🧭 Table of Contents
- Accessing Subscription Settings
- Subscription Settings Overview
- Notes & Considerations
- Important Information About Cancelling
- Frequently Asked Questions (FAQ)
🗂 Accessing Subscription Settings
To manage your subscription, the owner of the subscription (usually the user who purchased it) or any Admins designated by the owner should:
- Open your Instagantt workspace.
- Go to the left sidebar.
- Click My Profile.
- Select Subscription Settings.
⚠️ Only the subscription owner or designated admins can make changes to members, billing, or subscription settings.
👥 Subscription Settings Overview
Inside Subscription Settings, you will find three main tabs:
Members
- Manage which users have a license assigned.
- Add or remove users as needed.
Billing
- Change the number of seats in your subscription.
- Update payment information.
- Cancel the subscription.
- ⚠️ Important: Cancelling your subscription will immediately remove premium status, as stated next to the cancellation button.
Payment Receipts
- Download past invoices and receipts for your subscription.
📝 Notes & Considerations
Instagantt Standalone Users:
- The subscription owner and any admins designated by the owner can manage subscription members, billing, and seats.
- Removing a member from a workbook does not remove them from the subscription. To remove or replace a member, you must navigate to Subscription Settings and adjust the seats.
- Owners and admins of a subscription may not match the owners and admins of individual workbooks.
- Cancelling a subscription will immediately remove all access to projects since there is no free version.
Instagantt for Asana Users:
- You can only add users who are members of the same Asana workspace(s) as the subscription owner.
- Cancelling a subscription removes premium features, so free version limitations apply.
⚠️ Important Information About Cancelling
- Cancelling a subscription immediately removes premium features from all users.
- Standalone members will lose all access to their projects (there is no free version).
- Instagantt for Asana users will lose premium features, so the limitations of the free version will apply.
- Consider notifying your team before cancelling to prevent unexpected loss of access.
❓ Frequently Asked Questions (FAQ)
Who can manage a subscription?
The subscription owner can manage all subscription settings. Additionally, any Admins designated by the owner can manage subscription members, billing, and seats.
Can I manage a subscription without an active plan?
No. Subscription management options are only available for active subscriptions.
Can Instagantt for Asana owners add any user to the subscription?
No. You can only add users who are members of the same Asana workspace(s) as the subscription owner.
What happens if I cancel the subscription?
Cancelling immediately removes premium status for all users:
- Standalone members will lose all access to their projects (there is no free version).
- Instagantt for Asana users will lose premium features, so the limitations of the free version will apply.
